How Do Faculty Request Software?

Updated April 2, 2016.
Technology Services is happy to work with faculty in provisioning software for pedagogical use. We canvass the faculty through meetings with deans and chairs to develop a list of department software needs and, after the software is agreed to, have the Dean select and sign off on software. During the semester, if new software is requested, the request needs to be prepared and submitted to Technology Services using the Hardware/Software request form.
The timeline for the process is generally as follows: Once approved and the software is received at Technology Services, implementation usually takes up to three weeks, depended upon complexity of software and timeline in the academic year.

Please note: no software can be ordered unless:

  • Proper sign off has been obtained regarding compliance to licensing, including review and approval by the school Compliance Officer.
  • Approved and signed off on by the department chair and dean, and
  • Supported by appropriate funding, renewal and maintenance. 

The three week timeline will allow for proper installation, testing and integration of software into campus systems. To accomplish this, together we will need to determine:

1.   Whether a software application needs to be upgraded, renewed or added to.
2.   Whether a general site license is required or a specific number of licenses are required for the software application.
3.   The number of licenses needed by class year (freshman, sophomore, junior, and senior class use).
4.   How many faculty will be using the software application?
5.   If the software application is currently used in, or needs to be used in a laboratory, and if so, which laboratory(s) and how many licenses are needed.
6.   If the application can be removed from the department’s list of downloadable software.
7.  What additional technologies are required for use?

Users should expect technical installation of software only, and limited functional assistance with all Wentworth approved software applications. All academic software application use support is to be provided within each respective academic department. DTS will provide users limited support on a "best effort" basis. Limited support consists of installing the software, and troubleshooting to attempt to resolve system and configuration problems as time and resources allow. Application specific questions cannot be supported under this category. Users will need to develop expertise in the applications specific to their discipline and needs. Users requesting installation of software for any college owned computers must provide software documentation and license agreements before DTS will install the software. DTS personnel cannot make available, support, or distribute software that is not properly licensed by Wentworth, is considered for personal use, and is not on the list of Department Head approved software for respective departmental use. Please Note: Wentworth owned software may not be installed on users home or personal computers as Wentworth's license agreements explicitly forbid such usage. Copies of software for home or personal use may be purchased through our agreement with Kivuto (formerly E-Academy).

For Students and Faculty: Because Wentworth will be providing you with a specific machine, you will be certain to have equipment capable of running the special software used throughout your curriculum. In the event that something on your laptop breaks, Wentworth will be able to provide a loaner laptop while the one assigned to you is repaired by the Help Desk. With a standard model and uniformly configured laptop, you will have the same equipment as your fellow students and faculty. This will allow you to easily work together in studios, classrooms, the library, the cafeteria or wherever (and whenever) you want to collaborate with your peers. A specific laptop will also be easier to support, as we will all be working with a single equipment model and a single software image. All software upgrades will also be covered year after year. DTS personnel cannot make available, support, or distribute software that is not properly licensed by Wentworth, is considered for personal use, and is not on the list of Department Head approved software for respective departmental use. Please Note: Wentworth owned software may not be installed on users home or personal computers as Wentworth's license agreements explicitly forbid such usage. Copies of software for home or personal use may be purchased through our agreement with Kivuto (formerly E-Academy).