Laptop Services: FAQs
Frequently Asked Questions
What are the costs for this program?
The laptop program is for full-time, matriculating undergraduate students and Masters of Architecture students only and the cost is included in tuition. There are no additional fees, except in cases where damage which is not covered under the manufacturer's warranty has occurred to your laptop, or your laptop was lost or stolen.
What if I want a different model laptop?
The laptop platform and size choice(s) are determined by your choice of major. If your major allows, you have the option to choose the model laptop that you prefer. Laptop options are determined at the academic level, by the Deans, department chairs, and faculty.
When will I pick up my laptop?
Laptops are picked up as part of Wentworth Opening Week. Please note that you must come in with your designated Orientation group in order to pick up your laptop.
Can I bring and use my personal laptop? What are the benefits of having Wentworth provide a specific laptop and software suite?
We cannot install software on or support your personal laptop. You cannot use your personal laptop as your school laptop. Specific laptops ensure you will be able to run the special software used throughout your curriculum. A specific laptop also ensures quick support/repair turnaround time, maximizing the duration students have use of their laptop.
How do I obtain technical support for my Wentworth laptop*?
The Technology Services Repair Services (located at the Help Desk) provides complete laptop support. The Help Desk is located on the third floor of Beatty Hall, room 320 (phone: 617-989-4500).
*Note: Personally owned computers are not supported.
If my machine is inoperable and in repair, how can I continue in my classes and studies?
Most repairs are turned around in 1 hour or less and the student’s laptop is returned; however, if the repair takes longer, Technology Services provides a loaner laptop until the student’s laptop is repaired.
What is the difference between warranty repair and accidental damage?
Warranty repair comes from normal wear and tear on the laptop. Accidental damage comes from damage incurred from carelessness, etc. Each case is determined on its own merit. Regardless of warranty or accidental damage, laptop repairs are done by Wentworth.
Are students financially responsible for warranty repair?
No, warranty repair incurs no student costs.
What if I accidentally damage my laptop?
Accidental damage incurs up to a $250 deductible on your tuition bill. You will be responsible for any costs associated with repairs or replacements that are not covered under manufacturer's warranty.
Am I responsible for backing up my laptop data files?
Yes, students are responsible for backing up laptop data files. It is strongly recommended that some form of secure, individually owned external backup device be used to store files if a student does not want to use cloud storage. In the event that a laptop suffers major damage resulting in the loss of data, Wentworth is not responsible for the lost data.
Do I need to bring a printer, scanner and/or digital camera?
You are not required to buy any of these items. You will find both a scanner and a digital camera to be valuable tools to have available if you are a student in one of the following majors: Architecture, Engineering Technology, Interior Design, Industrial Design, or Facilities Planning and Management. Printers and scanners are available in designated areas around campus.
Can I buy my laptop if I leave Wentworth prior to graduation?
No, laptops not available for sale. You must turn in your laptop when you separate from Wentworth prior to graduation.
What if I change my major?
If your new major requires a different laptop model or software image than your original major, you may need to exchange your laptop at the Help Desk. If your new major allows choice, you will be able to change your laptop model without any fee penalty. Please consult with the Help Desk to determine how to proceed.
What should I do with the laptop if I leave Wentworth prior to graduation?
The laptop program is for full-time students only. Should a student leave Wentworth or drop below full-time status prior to graduation, the laptop must be returned to the Help Desk (please see Laptop Program Polices). If you do not return it, you will be billed a fee equal to the cost of the computer system as stipulated in the Laptop Program Student Agreement.
Will I be able to keep the laptop I received when I graduate?
You will be able to keep the laptop upon graduation.
What happens to the laptop software after graduation?
Most software on the laptops is allowed to remain on the laptop upon graduation (please see Laptop Program Polices). Students do not receive updates or upgrades. Updating or continued use of some software requires purchasing a license or upgrade on their own. Certain software that WIT holds licenses for will not work once the student has graduated because of vendor licensing limitations.
Will I receive laptop technical support from Wentworth after graduation?
No, laptop hardware and software is not supported after graduation (please see Laptop Program Polices).
What if I want to change my choice of laptop model?
You can change the laptop model that you chose anytime up to the selection deadline without any fee penalty. Please email the Help Desk at email@example.com with your updated laptop choice.
After the deadline, you will not be able to change the laptop model that you chose until laptop pickup at the beginning of the fall semester. You will have approximately 30 days after the scheduled laptop pickup to try out your laptop. If you wish to change your laptop model, please contact the Help Desk at firstname.lastname@example.org. Note that there is a change fee of $750, which will be applied to your student account and must be paid prior to ordering your new laptop. New laptops will be ordered the first week of October and take approximately 3-4 weeks for delivery to Wentworth. When your new laptop arrives, you'll receive an email to come to the Help Desk to turn in your current laptop and pickup your new laptop.
What Happens if My Laptop Is Lost Or Stolen?
The student is responsible for securing their laptop at all times. In the event of a lost or stolen laptop claim, Wentworth may, subject to availability provide a replacement laptop (not necessarily a new laptop) with the original software configuration. Students acknowledge that in the case of theft they are responsible for the first $750 of the replacement cost of the new Computer System (approximately $2,500) for a first time theft, and for a second theft (and all thefts thereafter) they are responsible for the full replacement value of the new Computer System (approximately $2,500).
In the case of loss or theft on campus, the student is responsible to contact the Wentworth Department of Public Safety immediately upon discovery. The Wentworth Department of Public Safety will contact the local police having jurisdiction.
In the case of loss or theft off-campus the student is responsible to contact the local police having jurisdiction and then also to report the theft to the Wentworth Department of Public Safety.
Allegations of fraudulent claims will be referred to the Massachusetts Attorney General for investigation and possible felony prosecution. Students understand that Wentworth Institute of Technology may assess them a late fee equivalent to the cost of a replacement Computer System should they fail to return the laptop on or before the return date without producing a Wentworth Public Safety report and a report from the local police having jurisdiction as outlined above.
Please note: For lost or stolen laptops, if available Wentworth will provide the user with a replacement (not necessarily new) laptop equal to the laptop assigned to their class.