Junior Student Technical Support Specialist

Employer

Division of Technology Services

Summer 2012

Address

Beatty 3rd Floor



Purpose of Jobs, Duties, and Responsibilities

Assist Help Desk customers with troubleshooting of computer related issues.

Maintain accurate records of completed and pending jobs using the DTS call tracking system.

Provide superior customer service to all Help desk patrons, support personnel, and fellow employees.

Demonstrate good social skills in a professional environment.

Edit, standardize, or make changes to material prepared by other writers or employees.

Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding.

Observe production, developmental, and experimental activities to determine operating procedure and detail.

Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Supervisor and Contact Information

Justin Benson, Beatty 320
bensonj@wit.edu
617-989-4429

Federal Work-Study, Leopard Work Program, or both

Federal Work-Study Only

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