Phone and Voice Mail

Network Operations is in the process of migrating the campus phone and voice mail system to Microsoft Lync. The migration is scheduled to be completed in 2012. This upgrade will replace all phones on campus and move to a unified communications system, what we are calling TheSpot. For support and additional information click here. TheSpot Support Site.

The following is information for the old Nortel phone system.

Nortel Meridian Voice Messaging User Guide

 

Accessing Your Voice Messaging Mailbox

  1. Dial 4599 (617-989-4599). ("Meridian Mail, Mailbox?" will play.)
    *Any touchtone phone on campus can be used to log in to your voice messaging mailbox.
  2. Enter your four digit extension (this is your mail box number) followed by the # key.
    *When logging in to your own phone, you can press # without entering your extension first.
  3. Enter your four digit password followed by the # key.

 

First Log In, Password Has Expired

  1.  If you are logging in to a voice messaging mailbox for the first time, or your password has been reset, you may be notified that your password has expired and that you need to select a new password.
  2. Enter a four digit password followed by the # key.

    After the message prompt, enter the same password a second time followed by the # key.

Changing a Password

  1. Log in to your mailbox, press 84.
  2. Enter your new password, then press #.
  3. Enter your new password again, then press #.
  4. Enter your old password, then press #.
    *If you forget your password, call the helpdesk at ext. 4500 to have it reset.

 

Forwarding Calls to Voicemail (Turning off ringer)

Forwarding all calls to voicemail will prevent the phone from ringing but will allow messages to be received by voicemail.

  1. Lift the receiver, press #1. Hang up.
  2. To remove the forwarding, allowing the phone to ring, repeat the procedure.
    *Note: When a phone is set up with voicemail forwarding, the dial tone will sound as short tones rather than the normal, constant dial tone. Another way to verify a change is to call the extension from a different phone.

 

Playing Voice Messages

  1. Log in to your mailbox.
  2. A message will notify you if there are new messages in your mailbox.
  3. Use the commands below to play, skip, and delete messages.
  • To play the current message, press 2.
  • To go to the next message, press 6; to go to the previous message, press 4.
  • To go to a specific message, press 86, enter the message number, then press #.
  • To start over at the first message from the end of your message list, press 6.
  • When you have played your messages, press 83 to disconnect, or hang up.

phone guide

To review and respond to your messages While you are playing a message, you can use these message commands:

  • To skip back five seconds in the message, press 1; to skip forward five seconds in the message, press 3.
  • To increase the message speed, press 23; to decrease it, press 21. You can increase the speed up to three times,and decrease it to normal.
  • To increase the message volume, press 26; to decrease the volume, press 24. You can increase the volume up to three times, and decrease it to normal.
  • To pause, press #; to continue, press 2.

    Before, during, or after playing a message, you can use these message commands:
  • To hear sender, recipient, date, and time details, press 72 for message envelope.
  • To delete the message and move to the next message, press 76.
  • To restore the deleted message (before disconnecting), return to the message and press 76.
  • To respond to the message, see Calling the sender, Replying to the sender, and Forwarding a message.
  • Press 7* for Help on message commands.

 

Record a Greeting

  1. Log in to your mailbox, press 82.
  2. Press 1 for external greeting, 2 for internal greeting, or 3 for temporary greeting.
  3. Press 5 to record. Wait for the tone, then record your greeting.
  4. Press # to end the recording.

 

Play, Delete, or Rerecord a Greeting

 While at your greeting (see Record a Greeting), you can play, delete, or rerecord it.

  1. To play your greeting, press 2.
  2. To delete your greeting, press 76.
  3. To rerecord your greeting, add to the end of it, or rerecord part of it, press 5 at the point in the greeting where you want to start. Record a new greeting, then press #.
    *The new recording erases the old one from the place where you start to rerecord.

Record a Personal Verification

Your personal verification is a recording that is used in your greetings and addressed messages.

  1. Log in to your mailbox, press 89. You hear your current personal verification if there is one.
  2. Press 5 to record. Wait for the tone, then state your name.
  3. Press # to end the recording.

Play, Delete, or Rerecord a Personal Verification

 If you delete your personal verification, your callers hear just your mailbox number or your name spelled one letter at a time.

  1. To play your personal verification, press 2.
  2. To delete your personal verification, press 76.
  3. To rerecord your personal verification, add to the end of it, or rerecord part of it, press 5 at the point in the greeting where you want to start. Record a new greeting, then press #.
    *The new recording erases the old one from the place where you start to rerecord.

 

Calling the Sender

 You can place a call to the sender of a message if the number is known to Meridian Mail Voice Messaging.

  1. After listening to a message or while it is playing, press 9 to call the sender.
  2. Speak to the sender or leave a message.
  3. When you have finished your call, hang up.

 

Reply to the Sender

 You can record a reply to the sender of a message if the number is known to Meridian

  1. After listening to a message or while it is playing, press 71 to reply to the sender.  Your reply is addressed automatically. You do not have to enter a name or number.
  2. Press 5 to record your reply. Wait for the tone, then begin recording.
  3. Press # to end recording your reply.
  4. To review your message, press 2.
  5. Press 79 to send the message.

 

Forwarding a Message

 
You can forward a message to another mailbox, to a distribution list, or to a telephone number. You can also record an introduction to the original message.  You cannot forward a message marked Private.

  1. After listening to a message or while it is playing, press 73 to forward the message.
  2. Enter the number to which you want to forward the message, then press #.  Repeat this step for each additional number to which you want to forward the message.
  3. If you need to cancel an address, press 0#.
  4. When you have finished entering addresses, press # again to end the list.
  5. Press 5 if you want to record an introduction. Wait for the tone, then begin recording.
  6. Press # to end recording your introduction.
  7. To review your message, see Checking and editing your message, page 14.
  8. To add options, see Adding message options, page 15.
  9. Press 79 to send the message.

 

Working with your department Phone tree.

Follow these steps to make alterations to your departments phone tree
RECORDING MAIN GREETING


STEP

ACTION

RESULT

1

Dial Extension 3100

You will be placed in the Prompt Menu

2

When Prompted Press *580”, then “#”

You will be prompted to enter a Password

3

Enter(your password), then “#”

You will be prompted to take an option 1 or 2

4

Enter “2”

You have selected to record

5

Wait for faint tone

Record your message, then press “#

6

Follow additional instructions if desired

Able to review (2), re-record (5), or hang up

RECORDING SUB MESSAGES


STEP

ACTION

RESULT

1

Dial Extension 3100

You will be placed in the Prompt Menu

2

When Prompted Press *580”, then “#”

You will be prompted to enter a Password

3

Enter “ (your password)”, then “#”

You will be prompted to take an option 1 or 2

4

Enter “2”

You have selected to record

5

Wait for faint tone

Record your message, then press “#

6

Follow additional instructions if desired

Able to review (2), re-record (5), or hang up

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