The cost of the laptop program is part of your tuition. There are no additional fees, except in cases where damage which is not covered under the manufacturer's warranty has occurred to your laptop, or your laptop was lost or stolen.
We cannot install software on or support your personal laptop. You cannot use your personal laptop as your school laptop. Specific laptops ensure you will be able to run the special software used throughout your curriculum. A specific laptop also ensures quick support/repair turnaround time, maximizing the duration students have use of their laptop.
The Technology Services Repair Services (located at the Help Desk) provides complete laptop support. The Help Desk is located on the third floor of Beatty Hall, room 320 (phone: 617-989-4500).
*Note: Personally owned computers are not supported.
Warranty repair comes from normal wear and tear on the laptop. http://www.wit.edu/dts/laptop-services/repair/index.html. Accidental damage comes from damage incurred from carelessness, etc. Each case is determined on its own merit. Regardless of warranty or accidental damage, laptop repairs are done by Wentworth.
No, warranty repair incurs no student costs.
Accidental damage incurs up to a $250 deductible on your tuition bill. You will be responsible for any costs associated with repairs or replacements that are not covered under manufacturer's warranty.
You are required to return the laptop to the Help Desk if you leave Wentworth (please see Laptop Program Polices). If you do not return it, you will be billed a fee equal to the cost of the computer system as stipulated in the Laptop Program Student Agreement.
Most software on the laptops is allowed to remain on the laptop upon graduation (please see Laptop Program Polices). Students do not receive updates or upgrades. Updating or continued use of some software requires purchasing a license or upgrade on their own. Certain software that WIT holds licenses for will not work once the student has graduated because of vendor licensing limitations.
No, laptop hardware and software is not supported after graduation (please see Laptop Program Polices).
You can change the laptop model that you chose anytime up to the selection deadline without any fee penalty. Please email the Help Desk at email@example.com with your updated laptop choice.
After the deadline, you will not be able to change the laptop model that you chose until laptop pickup at the beginning of the fall semester. You will have approximately 30 days after the scheduled laptop pickup to try out your laptop. If you wish to change your laptop model, please contact the Help Desk at firstname.lastname@example.org. Note that there is a change fee of $750, which will be applied to your student account and must be paid prior to ordering your new laptop. New laptops will be ordered the first week of October and take approximately 3-4 weeks for delivery to Wentworth. When your new laptop arrives, you'll receive an email to come to the Help Desk to turn in your current laptop and pickup your new laptop.