Questions

What are the costs for this program?

The cost of the laptop program is part of your tuition. There are no additional fees, except in cases where damage which is not covered under the manufacturer's warranty has occurred to your laptop, or your laptop was lost or stolen.

When will I pick up my laptop? Can I have it sent to me during the summer? Picked up during New Student Orientation?

Laptops are picked up as part of fall semester opening week. Some students have asked if they can get their laptops sooner. They cannot.

The choice of laptop for each fall semester is made after careful consideration to the academic needs of our community. The process requires the efforts of many people, including faculty, Wentworth Student Government, students, and staff. The timeline is tight from start to finish to allow for vendors to release their current model, chip manufacturers to release their current technology, significant community testing by faculty, students, and staff of various models, model selection, and ordering. 

The above is only the beginning of the process. Once laptop models are selected, Technology Services and our vendors need time to prepare the roughly 2,000 plus laptops we order for new students and returning juniors for fall use. Laptops are usually ordered in June, and they are custom ordered to our specifications, so it does take time to procure, ship, stage, store, image, load our school's software, drivers, etc., on the laptops and test them so they are ready for use - again, we are talking about 2,000 plus laptops.

Not to say we cannot make improvements or look at alternate timelines, but a team of over 40 people are involved with Laptop Distribution, including a standing committee of faculty, students, and staff who constantly review options. After all is said and reviews take place, it was felt that the process we follow is the one that best fits our community's needs at this time - but again, we always review it as part of process improvement.

What are the benefits of having Wentworth provide a specific laptop and software suite?

Specific laptops ensure you will be able to run the special software used throughout your curriculum. A specific laptop also ensures quick support/repair turnaround time, maximizing the duration students have use of their laptop.

What if I want an Apple laptop instead of a Lenovo laptop or vice versa?
The laptop platform, Apple or Lenovo, is determined by the major you choose. This is a decision made at the academic level, in consultation with Deans, department chairs, and faculty. If you feel there is a reason to ask for an exception, please submit your request to your department chair.
How do I obtain technical support for my Wentworth laptop*?

The Technology Services Repair Services (located at the Help Desk) provides complete laptop support.  The Help Desk is located on the third floor of Beatty Hall, room 320 (phone: 617-989-4500).  

*Note:  Personally owned computers are not supported.

If my machine is inoperable and in repair, how can I continue in my classes and studies?
Most repairs are turned around in 1 hour or less and the student’s laptop is returned; however, if the repair takes longer, Technology Services provides a loaner laptop until the student’s laptop is repaired.
What is the difference between warranty repair and accidental damage?

Warranty repair comes from normal wear and tear on the laptop.  http://www.wit.edu/dts/laptop-services/repair/index.html. Accidental damage comes from damage incurred from carelessness, etc.      Each case is determined on its own merit.  Regardless of warranty or accidental damage, laptop repairs are done by Wentworth.

Are students financially responsible for warranty repair?

No, warranty repair incurs no student costs.

What if I accidently damage my laptop?

Accidental damage incurs up to a $250 deductible on your tuition bill. You will be responsible for any costs associated with repairs or replacements that are not covered under manufacturer's warranty.

Am I responsible for backing up my laptop data files?
Yes, students are responsible for backing up laptop data files. It is strongly recommended that some form of secure, individually owned external backup device be used to store files if a student does not want to use cloud storage. In the event that a laptop suffers major damage resulting in the loss of data, Wentworth is not responsible for the lost data. 
Do I need to bring a printer, scanner and/or digital camera?
You are not required to buy any of these items. You will find both a scanner and a digital camera to be valuable tools to have available if you are a student in one of the following majors: Architecture, Engineering Technology, Interior Design, Industrial Design, or Facilities Planning and Management.  Printers and scanners are available in designated areas around campus.
When will laptop refresh occur?
Typically at the start of your junior year, when you achieve junior status (64 earned credits), you will turn in your laptop and receive a new one. This usually occurs at the start of the fall semester.
Can I buy my old laptop at junior refresh (or at any time)?
No, laptops not available for sale.  You must turn in your old laptop to receive a new laptop.
What if I change my major?
If your new major requires a different laptop model or software image than your original major, you may need to exchange your laptop or have your existing laptop re-imaged at the Help Desk.  Please consult with the Help Desk to determine how to proceed.
What should I do with the laptop if I leave Wentworth prior to graduation?

You are required to return the laptop to the Help Desk if you leave Wentworth (please see Laptop Program Polices). If you do not return it, you will be billed a fee equal to the cost of the computer system as stipulated in the Laptop Program Student Agreement.

Will I be able to keep the laptop I received when I attained junior status?
You will be able to keep the laptop upon graduation.
What happens to the laptop software after graduation?

Most software on the laptops is allowed to remain on the laptop upon graduation (please see Laptop Program Polices). Students do not receive updates or upgrades. Updating or continued use of some software requires purchasing a license or upgrade on their own. Certain software that WIT holds licenses for will not work once the student has graduated because of vendor licensing limitations.

Will I receive laptop technical support from Wentworth after graduation?

No, laptop hardware and software is not supported after graduation (please see Laptop Program Polices).

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