Questions
The cost of the laptop program is part of your tuition. There are no additional fees, except in cases where damage which is not covered under the manufacturer's warranty has occurred to your laptop, or your laptop was lost or stolen.
Because Wentworth will be providing you with a specific machine, you will be certain to have equipment capable of running the special software used throughout your curriculum. In the event that something on your laptop breaks, Wentworth will be able to provide a spare laptop while the one assigned to you is being repaired. With a standard model and uniformly configured laptop, you will have equipment that will allow you to easily work together in studios, classrooms, the library, the cafeteria or wherever (and whenever) you want to collaborate with your peers. A specific laptop will also be easier to support, as we will all be working with a specific equipment model and a specific software image. All software upgrades will also be covered year after year.
For various reasons including tax purposes, you cannot buy your old laptop at junior refresh (or at any time). You must turn in your old laptop to receive a new laptop.
The laptop choice for each major is determined by academic leadership. Please direct all questions to your appropriate department head.
Yes. A family can apply for a Federal Parent Plus Loan or alternative loans for computer-related expenses. A family may also participate in a payment plan to cover tuition and fees incurred. Please consult with a Student Service Center staff member for further details.
All users of Wentworth laptops will receive comprehensive support for their laptop from the DTS Help Desk located on the third floor of Beatty Hall, room 320 (phone: 617-989-4500), or from published help on the DTS Website. Support includes:
- Diagnosis and repair for software applications used in the student's program.
- Insurance for protection in the event of laptop theft or accidental damage.
- Arrangement for warranty repair if required.
Wentworth will provide support services (including repairs, loaner machines, and software upgrades) only for those computers that are distributed through Wentworth's laptop program.
Loaner laptop availability is not guaranteed. If available, loaner laptops come from a limited pool of older loaner laptops on a first come, first serve basis. They must be returned when the repair to the originally issued laptop is complete. If the user ignores notification that their repaired laptop is ready for pick up, the loaner laptop will become the users permanent laptop, and the repaired laptop will be recycled into general use.
If you have a problem with your Wentworth laptop, you will need to contact the Help Desk for a service appointment. A technician will conduct the initial troubleshooting, diagnosis, and repairs. If the problem is hardware related or if it requires warranty or non-warranty repair, the Help Desk will arrange for these repairs to be made. If the problem with the laptop is determined to be accidental damage to your unit, you will be assessed up to a $250 deductible fee on your tuition bill. You will be responsible for any costs associated with repairs or replacements that are not covered under manufacturer's warranty. If it is necessary for your laptop to be sent away for repair, a temporary replacement computer will be provided for you. The DTS Help Desk is always the first option for repairs. Please understand that you must present your Wentworth issued laptop needing repair to the DTS Help Desk to receive a loaner laptop. Should you choose to bring your Wentworth issued laptop to be repaired at a site other than the DTS Help Desk, Wentworth is not obligated to provide you with a loaner laptop.
In the event that a laptop suffers major damage resulting in the loss of data, Wentworth is not responsible for the lost data. Students are required to back up any files that they deem important. We recommend that you use your personal storage folder, and invest in a "flash" or external hard drive drive for this purpose. Failure to back up your data may result in a loss of your work.
If your technical issues are found to be the result of changes to the configuration you have made, conflicts with additional software you have installed, or other adjustments you have made to customize your system, you will be required to reinstall the original software suite and settings to return the system to its approved generic state. You may also have to reimburse Wentworth for any costs it may incur to reinstall the original software.
If you have paid an advanced tuition deposit, you will receive your Wentworth e-mail address in May as well as a username and password for L-Connect, the Wentworth Portal. Your e-mail address is provided to you for free and will remain with you for the duration of your stay at Wentworth. The Portal is your one-stop-shop for campus news, information, your email, access to campus resources, an on-line calendar and many other tools.
You are not required to buy any of these items. You will find both a scanner and a digital camera to be valuable tools to have available if you are a student in one of the following majors: Architecture, Architectural Engineering Technology, Interior Design, Industrial Design, or Facilities Planning and Management. Printers and scanners are available in designated areas around campus. Most manufacturers of printers, scanners, and digital cameras configure their products to work on either platform (MAC or PC), but it is important to make sure of this before purchasing.
When you achieve junior status (64 earned credits), you will turn in your laptop and receive a new one. This usually occurs at the start of the fall semester. After you graduate from the four- or five-year program you are enrolled in, you will be able to keep the laptop at no additional cost to you. Certain Institute licensed software will remain on the laptop after you graduate. If you leave Wentworth before completing your program, you will be required to return the laptop to the Helpdesk. If you do not return it, you will be billed a fee equal to the cost of the computer system as stipulated in the Laptop Program Student Agreement.
If your new major requires a different laptop model or software image than your original major, you may need to exchange your laptop or have your existing laptop re-imaged at the Help Desk. The Help Desk is located on the third floor of Beatty Hall.
You are required to return the laptop to the Help Desk if you leave Wentworth. If you do not return it, you will be billed a fee equal to the cost of the computer system as stipulated in the Laptop Program Student Agreement.
Most software on the laptops is allowed to remain on the laptop upon graduation. Students do not receive updates or upgrades, if they wish to update or upgrade and in some cases continue using the software they would have to purchase a license or upgrade on their own. Certain software that WIT holds licenses for will not work once the student has left WIT.
