The cost of the laptop program is part of your tuition. There are no additional fees, except in cases where damage which is not covered under the manufacturer's warranty has occurred to your laptop, or your laptop was lost or stolen.
Laptops are picked up as part of fall semester opening week. Some students have asked if they can get their laptops sooner. They cannot.
The choice of laptop for each fall semester is made after careful consideration to the academic needs of our community. The process requires the efforts of many people, including faculty, Wentworth Student Government, students, and staff. The timeline is tight from start to finish to allow for vendors to release their current model, chip manufacturers to release their current technology, significant community testing by faculty, students, and staff of various models, model selection, and ordering.
The above is only the beginning of the process. Once laptop models are selected, Technology Services and our vendors need time to prepare the roughly 2,000 plus laptops we order for new students and returning juniors for fall use. Laptops are usually ordered in June, and they are custom ordered to our specifications, so it does take time to procure, ship, stage, store, image, load our school's software, drivers, etc., on the laptops and test them so they are ready for use - again, we are talking about 2,000 plus laptops.
Not to say we cannot make improvements or look at alternate timelines, but a team of over 40 people are involved with Laptop Distribution, including a standing committee of faculty, students, and staff who constantly review options. After all is said and reviews take place, it was felt that the process we follow is the one that best fits our community's needs at this time - but again, we always review it as part of process improvement.
Specific laptops ensure you will be able to run the special software used throughout your curriculum. A specific laptop also ensures quick support/repair turnaround time, maximizing the duration students have use of their laptop.
The Technology Services Repair Services (located at the Help Desk) provides complete laptop support. The Help Desk is located on the third floor of Beatty Hall, room 320 (phone: 617-989-4500).
*Note: Personally owned computers are not supported.
Warranty repair comes from normal wear and tear on the laptop. http://www.wit.edu/dts/laptop-services/repair/index.html. Accidental damage comes from damage incurred from carelessness, etc. Each case is determined on its own merit. Regardless of warranty or accidental damage, laptop repairs are done by Wentworth.
No, warranty repair incurs no student costs.
Accidental damage incurs up to a $250 deductible on your tuition bill. You will be responsible for any costs associated with repairs or replacements that are not covered under manufacturer's warranty.
You are required to return the laptop to the Help Desk if you leave Wentworth (please see Laptop Program Polices). If you do not return it, you will be billed a fee equal to the cost of the computer system as stipulated in the Laptop Program Student Agreement.
Most software on the laptops is allowed to remain on the laptop upon graduation (please see Laptop Program Polices). Students do not receive updates or upgrades. Updating or continued use of some software requires purchasing a license or upgrade on their own. Certain software that WIT holds licenses for will not work once the student has graduated because of vendor licensing limitations.
No, laptop hardware and software is not supported after graduation (please see Laptop Program Polices).