Effective date: July 1, 2009; Updated July 1, 2012.
Wentworth issued laptop computers and A/C adapters have a 3 year manufacturer’s warranty. This covers defects only, not physical damage.
Batteries for these laptops have a 1 year manufacturer’s warranty.
Wentworth provides replacement batteries and AC adapters when they are covered under the manufacturer’s warranty.
Wentworth may, subject to available funds, on a one time basis replace a battery that is out of warranty after Help Desk staff complete diagnostic tests to confirm that the battery will not hold a charge (displays "red zone" status on DTS test components).
Students are responsible for replacing lost, stolen, or damaged batteries, and AC adapters.
Third party (non branded) batteries and power cords are acceptable replacements; students can purchase either branded replacements or third party replacements, either through the Laptop program web site or from other sources.
