Laptop Battery and AC Adapter Replacement Policy

Effective date: July 1, 2009; Updated January 6, 2015.

  • Wentworth issued laptop computers and A/C chargers/adapters have a 3 year manufacturer’s warranty covering manufacturing defects only, not physical damage or loss.
  • Batteries for these laptops have a 1 year manufacturer’s warranty.
  • Wentworth provides replacement batteries and AC chargers/adapters only when they are covered under the manufacturer’s warranty. (Note that Apple chargers/adapters must be replaced by visiting the Apple Store).
  • Wentworth may, subject to available funds, on a one time basis replace a battery that is out of warranty after Help Desk staff complete diagnostic tests to confirm that the battery will not hold a charge (displays "red zone" status on Technology Services test components). Students must bring a laptop with the battery that is out of warranty to the Help Desk for testing and possible replacement.
  • Students are responsible for replacing lost, stolen, or damaged batteries, and AC chargers/adapters.
  • Third party (non branded) batteries and power cords are acceptable replacements; students can purchase either branded replacements or third party replacements, either through the Laptop program web site or from other sources.
Best practices for maintaining battery life:

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