About the Division of Technology Services
Overview of the Division
The Division of Technology Services supports all aspects of technology at the Institute. The division has five departments: Network Services, Laptop Services, User Services/Media Services – perhaps we should include Media Services here as we list it later, Web Services and Enterprise Applications.
- Enterprise Applications supports the many administrative applications across campus, including the student information system (Banner), the data warehouse, data security and secure mobile applications.
- Laptop Services supports all aspects of the Laptop program including distribution, technical support, repair and academic software and licensing downloads.
- Network Operations supports the internal network, institute WiFi, Internet access and shaping, network security, campus telecommunication, and the Data Center.
- User Services staffs and manages the Help Desk, provides desktop support and media/AV support.
- Web Services maintains and supports institute web sites, the intranet, LConnect, and social media and mobile applications.
DTS is committed to the standards that are the essence of a higher education institution: quality, service, innovation, value and accessibility. It is our goal that these five institute attributes will be reflected in both the department and our community, and will be pursued under the rubric of a student centered learning community.
Quality: The identification and effective use of technology is critical to the support of a comprehensive learning environment.
Service: Technology should support user friendly access to requisite information and services.
Innovation: We must continually evolve to meet the present and future needs of the students, faculty, staff and broader community. A prime example of this is lifelong learning and the related technological flexibility and sophistication to enable it.
Value: We must ensure in any endeavor that we are producing the greatest value relative to the resources utilized.
Accessibility: Technology and innovation must be available to students for all their academic and administrative needs.
- Enable students to learn more effectively.
- Enable WIT to operate in an efficient and effective manner.
- Prepare students for a future in which information technologies will play an increasingly significant role in both their personal and professional lives.
- Enable WIT to reach out to the community in support of the various needs of our constituents.
- Enable WIT to achieve a competitive advantage in attracting students, faculty and staff.
- Provide each member of the WIT community with convenient and secure access to information.
- Develop a sustainable funding mechanism within the technology operational budget.
- Develop and implement a capital budget and equipment renewal plan.
- Improve effectiveness and efficiency of investments in technology to improve student learning.
- Create an empowered campus for constituent self-determination via electronic self-service to access educational needs.
- Use information technology to enhance communication with prospective students, alumni and the community at large.
- Pursue cooperative technology ventures with other colleges and agencies to reduce costs and improve service.